| KPI | Type | Importance | Calculation |
| Time spent setting up new accounts | Time | Medium | Hours |
| % of Stages completed on time | Time | High | Milestones completed on date |
| Planned budget vs Actual budget | Cost | High | Money |

Chace Street Grading Upgrade
| KPI | Type | Importance | Calculation |
| Time spent setting up new accounts | Time | Medium | Hours |
| % of Stages completed on time | Time | High | Milestones completed on date |
| Planned budget vs Actual budget | Cost | High | Money |